Sumvision Cyclone Micro 2+

                                                                

Frequent Asked Question

    

           •     Why is there no display or sound output from the TV ? 

This may have several causes. 

 Please check that you have selected the correct AV channel on your TV. 

  For example, if you have connected the device to the TV through the ports labelled 

AV3, select channel AV3. 

  If you have determined that the device has been connected correctly, it may be set to 

the  incorrect  output  mode.    To  select  a  different  video  output  mode,  press  the 

“TV/SYSTEM” button on the Cyclone remote control.  Wait a couple of moments for 

your TV and media player to implement the changes. 

Repeat this process until video output is correctly displaying on the TV. 

    

           •     Why is the video displayed in black and white? 

This is a common problem, particularly in older TV sets, in which your TV maybe set 

to a different encoding system to your media player. 

  To solve this issue go to the setup menu and navigate to “Video”.  Scroll down to 

“Video Output” and select the appropriate encoding system. 

  For example, if your TV is running on PAL then select the PAL option.  Likewise, if 

your TV is running on NTSC then select the NTSC option. 

    

           •     How do I upgrade the firmware of my Micro 2+? 

Download  the  most  recent  firmware  from  the  Sumvision  website  and  extract  its 

contents into the root directory of an empty USB pen drive. 

 

Insert the USB pen drive into the Cyclone Micro 2+ and navigate to “USB Device”. 

  Select the firmware update. 

    

           •     The screen goes blank during a firmware update.  Have I done 

                 something wrong? 

This is normal during a firmware update.  Please wait for a couple of moments for the 

firmware to complete. 

  On rare occasions, the display via HDMI is incorrect during a firmware update. 

  On these occasions, please ensure that the device is also connected to your TV via 

the  supplied  composite  cable  during  the firmware  update.   When  the  screen  goes 

blank, select the composite connection as the active input on your TV. 

    

           •    Why does my Micro 2+ no longer respond? 

If the Cyclone Micro 2+ no longer responds to the remote control, the battery may 

have used up its charge.  Please replace it with a new one. 

  Obstruction of the infrared’s field of vision may also cause unresponsiveness in the 

player.  Please remove all potential obstructions between the player and the remote 

control. 

 Please clean the infrared receiver. 

    

           •    What type of battery does the remote control take? 

The Cyclone Micro 2+ remote control requires one 3V CR2025 battery to power. 

    

           •    What is the largest external hard drive that can be supported by the 

                Micro 2+? 

The  Micro  2+  is  able  to  support  external  hard  disk  drive  capacities  of  up  to  2TB 

(terabytes). 

             •    Does the Micro 2+ support both 3.5-inch and 2.5-inch hard drives? 

Yes. The Micro 2+ is able to support both 3.5-inch  and 2.5-inch external hard disk 

drives. 

 

           •    Will  the  Micro  2+  be  able  to  power  an  external  3.5-inch  hard  drive 

                through the USB port alone? 

It is very unlikely that the USB port will be able to provide sufficient power by itself.  It 

is advised that you plug in the power adapter provided  with  your external 3.5-inch 

hard disk drive. 

    

           •    I  have  a  small  2.5-inch  external  hard  drive  that  requires  two  USB 

                ports to power.  Will this work with the Micro 2+? 

You will still be able to use your 2.5-inch hard disk drive with the Cyclone Micro 2+, 

however it is most likely that you will need to plug in a separate power adapter into 

the drive. 

  On  rare  occasions  if  you  have  a  low  capacity  2.5-inch  hard  disk  drive  with  a  low 

spindle speed, you may be able to power the drive by a single USB port.  This is 

because the drive may require less power to operate it. 

    

           •    What  is  the  maximum  memory  card  capacity  that  the  Micro  2+ 

                supports? 

The maximum memory card capacity that is supported  by the Cyclone Micro 2+ is 

8GB (gigabytes). 

      

           •    I have connected my surround sound system to the Cyclone Micro 

                2+ but do not get any DTS or AC3 output. 

In order for the Micro 2+ to output DTS or AC3 through your surround sound system 

please ensure that the “SPDIF RAW” option is selected from the setup menu. 

    

           •     How do I put movies, music and pictures on to the Micro 2+? 

The Cyclone Micro 2+ does not have any internal storage medium installed inside it 

therefore you will not be able to store any files on it. 

  You will need an external hard disk drive, pen drive or memory card containing your 

media files and attaché that to your Micro 2+. 

    

           •     How do I connect the Cyclone micro 2+ to my network? 

The Cyclone Micro 2+ doe not support this feature set therefore is unable to connect 

to your network. 

    

           •     What file systems does the Micro 2+ support? 

The Micro 2+ supports FAT, FAT32 and NTFS file systems only.  External hard disk 

drives formatted with any other file system will not be detected by the Micro 2+. 

    

           •     Why can’t I see subtitles with SRT while watching a movie? 

In  order  to  see  external  subtitle  formats  such  as  SRT  please  ensure  that  the  file 

name  of  both  the  movie  and  SRT  file  are  exactly  the  same.    The  only  exception 

should be the file extension. 

  For example, if your movie is named “Example Movie.avi” then the srt file should be 

names “Example Movie.srt”. 

  Also please ensure that both the avi and srt file are placed in the same directory.